You focus on the drink you are preparing ignoring the “smart fellow”. When you are working, only cocktails deserve your attention.
You immediately address to your customer, and very politely, you ask him to queue as anybody else.
You know this kind of customer. Better to act as if nothing has happened and, when his turn comes, to astonish him with an exceptional cocktail.
1/4
During your shift
A cocktail of your invention that you cannot wait to propose. It takes time and great effort to prepare it…but the result will be outstanding!
The reinterpretation of a classic cocktail which takes less time to be prepared. Often you have just to replace an ingredient…provided you know with which!
You ask your customer what cocktails he usually drinks, and you propose him a drink of your invention that will certainly meet his taste.
1/3
The bar is rather crowded but you are handling orders smoothly
Every cocktail deserves the right concentration. Therefore, while remaining friendly, you do not treat customers with familiarity while you are working.
You talk about this and that without losing pace while preparing the cocktail. You can prepare cocktails with your eyes closed and chatting with customers is an important part of your job.
While keeping on preparing drinks, you talk to your customer explaining the making of the different cocktails. In this way, you can give him full attention without getting distracted.
1/3
A customer orders a cocktail
It is essential to fill the glass with ice to prevent it from melting too quickly, which would spoil the taste of the drink. This is not up for discussion.
You immediately agree to his request. You cannot interrupt your service just to discuss customers’ requests.
You explain why it is so important to fill the glass with ice. You know what he expects: a perfect cocktail.