You stay focused on the drinks you are making and ask for support from your colleague who is more inclined to handle this type of situation.
Without interrupting your service, you talk to one of the guy's friends explaining that you cannot serve his friend a drink. Alternatively, you offer him a non-alcoholic cocktail.
You offer him a non-alcoholic cocktail of your own invention so good that he will surely like it!
1/3
The bar is crowded
You focus on the drink you are preparing ignoring the “smart fellow”. When you are working, only cocktails deserve your attention.
You immediately address to your customer, and very politely, you ask him to queue as anybody else.
You know this kind of customer. Better to act as if nothing has happened and, when his turn comes, to astonish him with an exceptional cocktail.
1/4
During your shift
A cocktail of your invention that you cannot wait to propose. It takes time and great effort to prepare it…but the result will be outstanding!
The reinterpretation of a classic cocktail which takes less time to be prepared. Often you have just to replace an ingredient…provided you know with which!
You ask your customer what cocktails he usually drinks, and you propose him a drink of your invention that will certainly meet his taste.
1/3
The bar is rather crowded but you are handling orders smoothly
Every cocktail deserves the right concentration. Therefore, while remaining friendly, you do not treat customers with familiarity while you are working.
You talk about this and that without losing pace while preparing the cocktail. You can prepare cocktails with your eyes closed and chatting with customers is an important part of your job.
While keeping on preparing drinks, you talk to your customer explaining the making of the different cocktails. In this way, you can give him full attention without getting distracted.